Customer Service + Policies

See our list of frequently asked questions and answers below.

Still needing additional help? Please contact customer support through the contact us form located at the bottom of this page. Please allow 24-48 business hours for a response from our customer support team.

For refunds, please fill out this Refund Request Form.

Frequently Asked Questions

Orders are processed and shipped within 1-2 business days from the date of purchase.

All domestic orders are prepared, packaged, inspected, insured, and shipped out from our U.S. based warehouse. We use domestic transportation services provided by USPS, DHL, & Fedex to make deliveries across the entire US including Hawaii, Alaska, and outside territories.

We looked at it previously and determined that it was really expensive, driving up customer expectation, and still did not negate the fact that the warehouse can take 1-2 business days to fulfill an order. So if the person orders on a Thurs or Fri, they could pay a huge price for an order that actually starts to move on Monday. We do offer 2 day shipping.

It is the sole responsibility of the customer to ensure that the shipping address provided during checkout is accurate and up-to-date. Once an order has been processed and shipped, we are unable to make changes to the shipping address.
Dr. Ruscio holds no liability for orders shipped to an incorrect address provided by the customer. In such cases, additional shipping charges may apply for reshipping the order to the correct address, and the customer is responsible for covering these costs.
If a package is returned to us due to an incorrect address provided by the customer, we will notify the customer promptly upon receiving the returned package. The customer will have the option to provide a corrected shipping address and pay for reshipping charges.

Yes, with some exclusions. All international orders are currently prepared, packaged, inspected, and shipped from our U.S. based warehouse. We use international transportation services provided by DHL.

Please look into your country's import process and regulations to determine if there will be any customs taxes levied on the package. As a general observation, if you pay a local sales tax for goods and services, you will most likely encounter the same kind of taxation during the import process. International orders may be subject to Customs Duty charges upon receipt of the package.

For a list of countries we currently cannot ship to, click here.

All domestic orders over $100 receive complimentary standard shipping.

Please allow up to 24 hours for your package to be delivered after receiving a notification of delivery.

For international orders, please check with your local DHL office.

All returns are subject to a 15% restocking fee. The Ruscio Institute places a maximum $750 return limit on any order.

Please fill out this refund request form.

We care about your satisfaction with all products. If you don’t love it, please fill out this refund request form.

If you’re a first time customer and find that the product is not a good fit for you, we can offer you a full refund, no return necessary. Please note that the First-Time-Purchase Guarantee is only valid for your first time purchase from our store, and for one (1) single opened item. It is redeemable up to 45 days after the purchase date.

If you have signed up for a recurring product/subscription from The Ruscio Institute, you will need to create an account to manage your subscription. You can create your account by clicking here: Create Account

You can access and manage your subscription by logging in here. If you wish to cancel or skip your subscription, please login and select “Manage Subscription”. You will then be able to select “skip” or “cancel” next to each of your products.

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**Countries currently not on ship list: Bolivia, Cayman Islands, Chad, China (1 of 31 provinces - Inner Mongolia), Croatia, Ecuador, Egypt, French Polynesia, Honduras, India, Kuwait, Libya, Madagascar, Maldives, Mexico, Mongolia, New Caledonia, Panama, Peru, Russia, Samoa, Saudi Arabia, South Africa, Spain, Sri Lanka, Zimbabwe

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